Booking

1. Bookings can be made via the website, over the telephone, by e-mail or at the site itself. Once your booking has been accepted we will issue confirmation. Until such time as the booking confirmation is issued the booking is not complete. Payments may be made on line by card. A charge of 3% will be added for customers using credit cards, no charge for debit cards. Extension stays can be made on site by card. A 50% deposit is payable upon booking which is non-refundable. Full payment is required four weeks prior to arrival. If payment is not received the booking will be cancelled and any deposit retained.
2. Bookings are not transferable.
3. You must be over 18 years old to make a booking and to stay on site without other adults.
4. We welcome couples, families and groups but reserve the right not to accept bookings.
5. Cancellation without Booking Protect Insurance: The hirer is strongly recommended to take out holiday cancellation insurance. In the event that you need to cancel your holiday, please inform Notgrove Holidays by email or phone as soon as possible. This will allow us to try and maximise the amount you may be refunded. If you cancel your holiday, we will try and re-let your property. If we are able to obtain full price for it, we will refund you any monies paid less £30.00.  Your holiday is non-transferable. Should you be unable to take your holiday but have a friend or family party who would like to take your place this must be arranged and confirmed in writing in advance. Cancellation with Booking Protect Insurance:  If you take out Booking Protect Insurance when you place your booking on Super Control (which we strongly advise) you will then follow their refund policy and instructions. No refund will then be given by Notgrove Holidays even if the property re-books, the refund will be provided by Booking Protect Directly.
6. Balance payments  are due 4 weeks before arrival, if a balance is overdue the booking will be held for 7 days, after this time if no contact has been made we will cancel the booking and release the dates.
7. We will try to ensure that all services and facilities connected with the site are available to you during your stay. If services and facilities are not available no liability will attach to us and any refund is up to our discretion.
8. We reserve the right to terminate your permission to stay on site immediately in the event that you or those in your party are in breach of these terms and conditions. In the event that permission to stay is terminated no monies will be refunded to you.
9. We aim not to cancel bookings but if we have to for any reason, we will repay the full amount of any payment and no other compensation will be made.
10. We will endeavour to put you in the tent you choose but retain the change the location at our discretion.
11. Monies will not be refunded in the event that some members of your group fail to arrive or you leave the site early whatever the circumstances.
12. Arrival and Departure – Your tent will be available from 3.00pm on the date of arrival and must be vacated by 10.00am on the date of departure.
13. The number of people occupying each tent must not exceed the number stated in the booking request form.
14. The 5% repeat customer discount is only available on full price bookings, it does not apply when another offer is already in place.
15. Personal belonging are your responsibility and we will not be liable for any personal belonging lost or damaged during your stay. If any personal belongings are left, if contacted we will endeavour to return them on receipt of payment for return postage plus a £10 management charge. Any left items will be disposed of after 14 days of the stay if we have not been informed.
16. Tent Pitches must be left free clean and free of rubbish at departure or an additional charge may be applied. Any rubbish is to be placed in the recycling boxes or general waste bins on site. Bedding and towels are to be left in the laundry bags supplied. All cooking pots, cutlery, glassware etc. are to be left clean.
17. There is a no smoking policy in all tents and the games room, you are welcome to smoke in the gardens but all cigarette stubs must be disposed of in a bin and not littered on the ground – our worms are non-smoking!
18. Wi-Fi is available, we reserve the right to charge for any use in excess of 500mb per person. We cannot guarantee Wi-Fi as we are in a rural location and connection can be intermittent. We are not liable for any losses caused by failure of Wi-Fi.
19. We reserve the right to charge for any damages caused to the interior, exterior or contents of the tents.
20. Unused fire packs can be refunded if completely untouched.  There will be an admin fee of £2.50 kept by Notgrove Holidays on any fire pack refunded.
21. The sewerage system is via a soakaway. Please only put toilet paper down the WC, absolutely NO nappies, wipes or any other sanitary materials. Please do not pour fat or fatty liquids down the kitchen sink. We retain the right to charge for the blocking of any sewers drains.
22. This is a family site, please respect your neighbours and switch off any external music after 9.30 pm and keep noise down to a respectable level.
23. All guests are to be responsible for their own and their children’s safety. Notgrove is a working farm and we have goats, sheep, donkeys, horses, sheep and cattle. Please do not feed any animals or go into any field with animals. We have many marked footpaths and beautiful countryside for you to enjoy please do so, but you are responsible for your own safety, we have no responsibility if you or your child falls out of a tree or has an accident!
24. Facilities – All guests are welcome to use the games room but please respect other users and the equipment supplied. If you break something, please let us know so we can replace it so someone else can use it! Please note that users of our facilities including the games room, clamber stack, tennis court, football pitch, visiting our animals, walks and cycle routes around the farm do so entirely at own risk at all times.  Neither the owners nor their personal representatives shall be held liable for any distress, theft, loss, accident, personal injury, death or damage to property and vehicles, however or whenever caused.
25. The Facebook Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook.
26. By participating you hereby release and hold harmless Facebook from any and all liability associated with this promotion.