Contract of Hire
The hiring contract will be between you the Hirer and the Owner of the property for which the booking is made and shall be deemed to be made subject to the Conditions of Hire and governed by English Law. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age. Bookings can be made via the website www.notgroveholidays.com.
Bookings will be confirmed upon receipt by Notgrove Holidays of the required deposit payment. However, if the booking is made within SIX weeks of the holiday commencement date, the full accommodation rental sum will be required.
Balance payments are due 6 weeks before arrival, if a balance is overdue the booking will be held for 7 days, after this time if no contact has been made the bookings will be cancelled and the dates released.
Credit Cards and Bank Transfers
Payments for holiday bookings may be made by credit or debit card, with a 2% charge levied on credit card payments. Payments made by bank transfer should include any handling charges and any bank charges are to be borne by the customer.
Value Added Tax
Where VAT applies to the property rental, it is included in the quoted price at the prevailing rate, i.e. 20%. All VAT inclusive rentals are subject to change if the rate changes.
Confirmation of Booking
Bookings are placed once Notgrove Holidays has issued a ‘Confirmation of Booking’, either by post or email, the Hirer is responsible for the total published price of the property and any extras as shown on the confirmation.
Cancellation. The hirer is strongly recommended to take out holiday cancellation insurance. In the event that you need to cancel your holiday, please inform Notgrove Holidays by email or phone as soon as possible. This will allow us to try and maximise the amount you may be refunded.
If you cancel your holiday, we will try and re-let your property. If we are able to obtain full price for it, we will refund you any monies paid less £50.00
Your holiday is non-transferable. Should you be unable to take your holiday but have a friend or family party who would like to take your place this must be arranged and confirmed in writing in advance.
Covid-19 Virus Booking Cancellation
If a National Lock down occurs and we are unable to host your booking we would refund you in full or offer alternative dates whichever you preferred.
If you were unable to travel due to a local travel ban or a need to self-isolate and had booked an individual holiday in a safari tent, holiday barn or glamping pod we would refund you.
If you have made a group booking of two or more barns, pods or safari tents and only one or two members of the group are unable to attend we would expect the rest of the group to travel and use the holiday – if you still chose to cancel your booking it would be our usual cancellation policy.
Proof would be required for Corona related cancellations.
The use of accommodation and amenities like visiting the animals is entirely at the user’s risk, and no responsibility can be accepted for injury, loss or damage to user’s or visitor’s belongings.
Party Make Up and Numbers
Under NO circumstances may more than the maximum number of persons, as stated in the brochure/website, occupy a property. Single sex parties over 6 people must be advised to Notgrove Holidays at time of booking, in order to advise owner. Failure to do so may result in loss of deposit. Customers must make it clear at the time of booking if their stay at a holiday property is work-related.
We reserve the right to refuse admittance or eject customers if these conditions are not observed
In addition, the owners reserve the right to refuse or revoke any bookings from parties that may, in their opinion and at their sole discretion, be unsuitable for the property concerned. No properties or rooms within properties can, under any circumstances be sublet to a third party or be supplied/used by guests not named at the point of booking. In all instances, the owners reserve the right to refuse bookings if, in their opinion, this condition is violated.
In certain instances, and where specified within the property description, a property may offer the use of an extra bed, sofa bed or similar sleeping arrangement for an additional fee £50). Although our website will give a cottage booking price indication (listed as ‘Full and All Inclusive Price’), please be aware that the charge for the use of the extra bed, is IN ADDITION to the full and inclusive price quoted on the website.
The Hirer is responsible for the property and is expected to take all reasonable care of it during their stay. All equipment, utensils, etc must be left clean and correctly replaced in their original location, and the property must be left clean and tidy at the end of the hire period. Pets should not be left unattended in the property at any time, and should not be allowed to climb or sit on furniture. It is requested also that pets not be allowed in bedroom areas of properties.
Arrivals 16.00hrs departures 10.00 to allow us to service the properties thoroughly
All damages, breakages and moving of furniture are the legal responsibility of the Hirer and the Hirer’s party. They must be notified to Notgrove Holidays before the end of the holiday. Their cost(s) shall be refundable on demand. While minor damage or breakages will not normally be charged, we do reserve the right to charge bad tenants for extra cleaning, breakage or damage and may refuse future bookings.
The Holiday Home Owner reserves the right to repossess the Holiday Home at any time, where the Hirer or any member of the Hirer’s party has caused damage. The Holiday Home Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.
Any Damages/Security Deposits charged by the owner and administered by the Owner themselves will be cashed no more than one week before the holiday start date to allow for bank clearance, and reimbursed promptly after the holiday (less any penalties which may be incurred). Notgrove Holidays reserve the right to request payment of a security deposit should it be deemed necessary.
Please note that all properties are NON SMOKING within the building(s) associated with your holiday rental booking. If customers or their guests are found to be smoking within the property they may be asked to leave. Owners or their representatives may stipulate that smoking is permissible outside the holiday buildings(s).
If Notgrove Holidays find guests have ignored this rule, customers will find themselves both legally and financially liable for actions and work required to return the property to its original state.
Notgrove Holidays takes every care to ensure the accuracy of the property descriptions. All information in the brochure and on our website is given in good faith and is believed to be correct at the time of going to press. Owners reserve the right to change prices after publication. The statements and prices in the brochure, the website and elsewhere are made in good faith but the agent has no liability for inaccuracies.
Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing.
In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is located. Any disputes arising between you and The Owner, if not mutually resolved, can be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration.
The Hiring Contract is made on the understanding that the property and its facilities will be available for the dates stated. Without prejudice to the foregoing, in the event that a property is not available or is unusable due to events arising outside the control of the Owner, we may be forced to cancel the booking or offer suitable alternative accommodation. The Hirer will be advised as early as possible. The Hirer will not have any further claims against the owner. No compensation, costs, expenses or other sums (including, without limitation, the cost of securing alternative accommodation) will be payable in any other such circumstances by the owner.
Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a payment.
The 5% repeat customer discount is only available on full price bookings, it does not apply when another offer is already in place.
These Booking Terms and Conditions supersede any previous issues.